Expectations and Results
You can depend on us. You will receive our best efforts to meet and exceed your expectations. Whatever your business, ServiceMaster professionals will put a program together tailored to your specific needs. We pledge honesty, dependability and a job well done. To read more about our commitment to you, our valued customer, please read the following ServiceMaster Clean Environmental Stewardship Principles:
1. We Guarantee Our Service
ServiceMaster Clean has over 50 years of experience and an unparalleled reputation in the cleaning industry for service customer satisfaction. The reason for this is simple, our service is so good we can guarantee it.
2. Effective Communications
Effective communication is the cornerstone of service excellence. Our Communication Log is a binder that is stored in a prominent place in your facility. It is your communication to our on-site staff. You can also reach us using e-mail, fax, or the service request form, available on our website. Use this form or a phone call to contact our management staff for an emergency need, extended services or other concerns. using these tools you help us serve you better and a way for us to better monitor our staff’s performance.
3. The Quality Service Contractor (QSC) Assurance
When you see this quality assurance symbol you can be sure we have met or exceeded the five primary components of operational quality. We promise to:
- Carefully select and screen new employees
- Document employee training programs
- Consistently measure performance
- Motivate and incent employee performance
- Conform to ServiceMaster Clean standards for Quality
4. Green Cleaning Facts:
Compared to traditional cleaning methods, Green Cleaning is cost neutral. Switch to Green Cleaning and you'll experience a higher level of clean - plus healthier, more productive employees - all without increasing your cleaning costs.
Employees in buildings that "Go Green" experience productivity increases ranging from 0.5% to 7%. Why? Improved indoor environmental quality reduces allergies, asthma, chemical sensitivities and sick days. You gain healthier, happier employees and a healthier bottom line.
Give us a call today: (360) 695-5360 | Toll Free (877) 695-5360